Shipping policy

Bilkul 👍 Main tumhare OSS Global Shopify store ke liye saari important policies ready-to-copy format mein de raha hoon. Tum Shopify → Settings → Policies mein respective section mein paste kar sakte ho.

Important: [your email] ko apne customer-support email se replace kar dena.

1. Return & Refund Policy

Return and Refund Policy

Last updated: August 8, 2026

At OSS Global, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will assist you.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product should be in its original packaging, where applicable.
You must provide your order number and details of the reason for the return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the product
Photos of the packaging, if applicable
A brief description of the issue

After reviewing your request, we may offer a replacement or refund.

Refunds

Once your refund is approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, or other applicable restrictions. If a product is non-returnable, this will be mentioned on the product page where applicable.

Return Shipping

If the product is damaged, defective, or incorrect due to our error, we will determine the appropriate solution, which may include covering reasonable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact

For return or refund requests, please contact us at:

Email: [your email]

Please include your order number in your message.

2. Shipping Policy

Shipping Policy

Last updated: August 8, 2026

At OSS Global, we aim to process and ship orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing times may be longer during holidays, sales, or periods of high order volume.

Delivery Time

Estimated delivery times may vary depending on the customer's location, shipping provider, and other circumstances.

The estimated delivery time shown at checkout or on the product page should be used as a general estimate.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the customer completes the purchase.

Tracking

Where available, customers will receive tracking information after their order has been shipped.

Delays

Delivery may occasionally be delayed because of weather, customs, carrier delays, incorrect addresses, or other circumstances outside our control.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible with your order number and relevant details so that we can investigate with the shipping provider.