Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chanderparkash5460@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chanderparkash5460@gmail.com.

EU Returns and Right of Withdrawal
Customers in the European Union may request a return within 14 days starting from delivery of the last item in their order. If the final day falls on a weekend or holiday, the return period extends to the next business day.

To request a return for delivered items or cancel items that have not yet been fulfilled, visit [Customer accounts / Orders] and submit a request. After submitting a return request, please send the items back within 14 days, unless a different period is required by applicable law.

We process eligible EU refunds within 14 days of the withdrawal or cancellation request, subject to applicable law and any permitted waiting period until the returned items or proof of return shipment is received.

Start a return or cancellation request: [Customer accounts / Orders]


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chanderparkash5460@gmail.com.

Return and Refund Policy

Last updated: August 8, 2026

At OSS Global, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will assist you.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product should be in its original packaging, where applicable.
  • You must provide your order number and details of the reason for the return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging, if applicable
  • A brief description of the issue

After reviewing your request, we may offer a replacement or refund.

Refunds

Once your refund is approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, or other applicable restrictions. If a product is non-returnable, this will be mentioned on the product page where applicable.

Return Shipping

If the product is damaged, defective, or incorrect due to our error, we will determine the appropriate solution, which may include covering reasonable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact

For return or refund requests, please contact us at:

Email: [your email]

Please include your order number in your message.

REFUND & RETURN POLICY

At OSS Global, we want you to be completely satisfied with your purchase. Please read our return policy carefully.

Returns & Refunds We accept return/refund requests within 14 days of delivery in the following cases:

  • Item arrived damaged or defective
  • Wrong item received
  • Item not as described

To initiate a return, email us at chanderparkash5460@gmail.com with your order number and photos of the issue.

Non-Returnable Items

  • Items without original packaging
  • Items damaged due to misuse
  • Sale/clearance items

Refund Process Once your return is approved, refunds will be processed to your original payment method within 5–10 business days.