Refund policy

Return and Refund Policy

Last updated: August 8, 2026

At OSS Global, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will assist you.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The product must be unused and in its original condition.
The product should be in its original packaging, where applicable.
You must provide your order number and details of the reason for the return.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

Order number
Clear photos of the product
Photos of the packaging, if applicable
A brief description of the issue

After reviewing your request, we may offer a replacement or refund.

Refunds

Once your refund is approved, the refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

Non-Returnable Products

Certain products may not be eligible for return because of hygiene, safety, or other applicable restrictions. If a product is non-returnable, this will be mentioned on the product page where applicable.

Return Shipping

If the product is damaged, defective, or incorrect due to our error, we will determine the appropriate solution, which may include covering reasonable return shipping costs.

For returns requested for other reasons, the customer may be responsible for return shipping costs.